Mystery Audit entails an audit programme designed to ensure presence of highest levels of quality checks & controls. In today’s fiercely competitive environment, it is very important to maintain customer satisfaction at highest levels. Also crucial is to enable internal checks & balances, financially as well as operationally.
Do note that our scope in mystery audit would be limited to identifying lack of financial controls, internal controls & inherent weaknesses. We have not, & shall not, advise on areas beyond our scope.